Casino ID – Key to a responsible world of games

Know Your Game – Our customer programme for responsible gaming

At Veikkaus’ casinos, we want to protect the joy of gaming. That is why you will become a part of the Know Your Game customer programme on your first visit. Once you register at the casino reception, you get a personal Casino ID card, a key to our world of games in Helsinki, as well as in Tampere.

At the tables, you authenticate yourself by giving your Casino ID card to the dealer, and on slot machines, you feed your card into the card reader.

Our customer loyalty programme is based on responsibility and does not reward people for gaming. We encourage all our players to familiarize themselves with the rules of the games, since it is easier to control gaming and set personal limits on your gaming if you know them. Our staff is always happy to answer any questions pertaining to the games and offer advice on responsible gaming.

Tools for gaming control

Our goal is that every customer would set suitable personal limits on their gaming. You can access the following tools for gaming control:

• In table games, daily and/or monthly purchase limits
• On slot machines, daily and/or monthly time and loss limits

You can also block your gaming on the slot machines for the rest of the day by pressing the “Panic button”, designed for self-exclusion. You will recognize the button for its red colour on the card reader screen.

If you lose the joy of gaming, you can also opt for an entry ban to the casino for a period of 3 months – 1 year or for the time being.

The gaming limits are effective at the casinos of both Helsinki and Tampere. Please contact our staff to set your limits.

Responsible gaming principles prioritised at the casino

Casino Helsinki and Casino Tampere are the only locations in Finland where you can engage in casino gambling activities. Gambling refers to gaming where the outcome is based partly or entirely on random chance and the potential gain or loss can be disproportionate as compared with the players’ wealth.

Our casinos implement, for their part, Veikkaus’ Responsible Gaming Programme, complying with the duties imposed on casino activities by law. 

The general principles of the casino activities and what they mean to the players

• Our activities are organized prioritising security and integrity
• We guarantee the customers’ data protection
• Our marketing communications are only targeted at adults
• We prevent illegal activities efficiently
• We do not encourage customers to take unreasonable risks  
• We work to mitigate the risks of problem gambling
• We offer the customers high-quality games and entertainment services

The European Casino Association ECA has granted the Responsible Gambling Framework certificate to Casino Helsinki

The European Casino ECA has 29 member casinos from around Europe. The ECA Responsible Gambling Framework certificate is a recognition of the valuable work done at Casino Helsinki for the prevention of problem gambling, the training of the staff in issues associated gambling problems, the high quality of our activities, and the fact that we share our best practices with other casino operators.

– The ECA certificate is a recognition of our long-term work for responsibility at Casino Helsinki. Caring for the players is a natural priority to us, and a daily part of our work. We invest in dialogue with the customers and offer them a wide variety of options for limiting their gaming, says Tiina Siltanen, General Manager of Casino Helsinki and Tampere.

Casino Helsinki & Tampere part of Veikkaus’ activities

Veikkaus is a Finnish gaming company. The proceeds from our games are used for the benefit of everyone living in Finland, and we have thousands of beneficiaries around Finland.

Veikkaus funds are used for providing opportunities to Finns to engage in free time activities and recreational sports, to stay healthy and to get well. They are also used to support many kinds of volunteer work and chances of belonging. Moreover, the gaming proceeds are used for helping people in their everyday crises, and for financing science and the equestrian sports. Without Veikkaus funds, many cultural experiences would not come true, either.

The distribution of the funds is decided by the Ministry of Agriculture and Forestry, Ministry of Education and Culture, and Ministry of Social Affairs and Health.

The age limit for gambling is 18 years. Help for gambling problems peluuri.fi/en